Service Management

IT service management (ITSM) is a discipline for managing information technology (IT) systems, philosophically centered on the customer’s perspective of IT’s contribution to the business. ITSM stands in deliberate contrast to technology-centered approaches to IT management and business interaction.

In today’s highly competitive business environments, these are two disciplines that are closely intertwined with each other and Sapience can help entangle these for your organization and transform them into force differentiators that will propel your business to the next level.

The scope of Service Management and Governance training that Sapience provides includes the full suite of ITIL certifications, COBIT5, ISO/IEC 20000 certifications as well as Outsourcing and Service Desk courses.

These are globally recognized certifications that are fastest growing in the IT industry. For IT Professionals, receiving such qualification will raise their standing in the IT community and elevate their roles into that of key contributors to their organisations’ business growth.